ALZHEIMER’S & DEMENTIA TRAINING – Day 1: 8 Hours

Our course will increase your knowledge and awareness of Alzheimer’s and Dementia. By taking our course, you will learn to –

· Know what signs to look for in your resident’s daily behavior

· Stay compliant with DSS requirements

· Lessen the chance of legal issues

· Improve the care of your residents.

· Determine when you should refer your resident to their doctor for an appraisal

· Adjust your services to the resident’s need.

We will have interactive discussions and course material that will aid your understanding and retention of these diseases.

CUSTOMER SERVICE – DELIVER EXCEPTIONAL CARE – Day 1: 2 Hours

As the competition gets more fierce for residents, the residents will expect more in service and products. Do you know what it takes?

You will learn –

· Who really are our customers?

· What really is exceptional customer care?

· How to train your staff to provide this care

· Who’s manning your telephone? It matters!

· Creating an effective customer complaint policy

MARKETING YOUR FACILITY – Day 2: 8 Hours

Are your marketing efforts paying off? Is your facility full? How are you different from your competitor down the street?

Join us as we discuss and learn –

· How to prepare a marketing strategy in this ever-changing and competitive marketplace.

· Identify who you should be marketing to

· Where to find potential residents

· How to prepare a successful marketing plan.

RESIDENT RIGHTS – Day 2: 2 Hours

Are you aware of all of the rights that your residents have? Are you in compliance with all of these rights? Join us and find out..

Your class fee includes training materials and at most locations, beverages and morning pastries.

This two day class is DSS/CCL approved for 20 hours of RCFE and ARF CEU Administrator recertification training credit. Day one provides 10 NHA CE's.